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Regent Seven Seas Cruise LineBefore you sail

Before You Sail: Regent Cruises

We know that a fabulous destination experience doesn't just happen overnight. It takes planning. Not to worry, however, because Radisson Seven Seas Cruises is committed to making the process as seamless as possible.

Tickets and Documentation:

After receipt of final payment and required guest information, cruise documents will be sent to guests approximately twenty five days prior to departure. If you are on an RSSC air/sea program, your flight itinerary will be issued wherever possible in the form of e-tickets. Airlines have mandated that all travel agencies and cruise lines issue e-tickets on all e-ticket eligible itineraries. If passengers require a paper ticket on an e-ticket eligible itinerary, airline fees will be assessed.

Passports & Visas:

Passport and Visa requirements may vary depending upon nationality. It is the guest's responsibility to obtain a passport that is valid for six months after your cruise begins for all international destinations. For U.S. citizens embarking on a cruise that begins and/or ends in U.S. ports (i.e.: Alaska, New England & Canada, Bermuda and most Caribbean cruises,) government-issued photo identification together with an original or certified copy of your birth certificate or your naturalization certificate is usually acceptable. Even then, ports such as St. Maarten are now requiring passports.

Visa requirements must be verified and obtained approximately 90 days prior to sailing at www.zvs.com/members. In Name field, type RADISSON; Password: 77720.

Blanket visas through RSSC cover only shore excursions, not trips that passengers decide to do by themselves. It is the passengers responsibility to determine passport and visa requirements for their cruise itinerary. It is the guests' responsibility to ensure that they are in possession of all required visas and travel documents prior to sailing.

What to Pack:

Attire ranges from country club casual to informal and formal. Country Club casual is appropriate for daytime on board ship or ashore. Evening attire can be Country Club casual, informal or formal. Casual wear includes open neck shirts, slacks and sport outfits. For informal evenings, dresses or pantsuits, coats and ties are suggested. Formal evening-wear is gowns and cocktail dresses, tuxedos, dinner jackets or dark suits. Cruises of seven to ten days have one or two formal nights; longer cruises of eleven to fourteen days usually have three formal nights.

Special Dietary Requests:

Using the Guest Information Form, please advise Radisson Seven Seas Cruises between four and six weeks prior to sailing of any special dietary requirements you may have. General dietary needs such as low salt or low cholesterol foods can be satisfied onboard the ship just by speaking with the dining wait staff.

Special Occasions:

If you are celebrating a birthday, anniversary, honeymoon or other special occasion during your cruise, allow RSSC to celebrate with you by having your CruisingLuxury.com specialist advise RSSC on your Guest Information Form of such occasions between four and six weeks prior to departure.

Guest Protection Program:

We strongly encourage guests to obtain some form of trip cancellation and medical coverage as Medicare and many other health plans do not cover participants traveling outside the United States. CruisingLuxury.com has arranged for a comprehensive passenger protection program that provides health and baggage insurance, together with other benefits, at competitive prices. The cost of this protection plan is calculated based on the price you pay for your cruise, and will be automatically charged unless declined at the time of booking or in writing at the time of Final Payment.

Valuables:

Each stateroom or suite is equipped with a personal safe. Radisson Seven Seas Cruises will not be responsible for any personal articles such as money, jewelry, cameras, binoculars, documents or any other items, which you retain personally or in your stateroom or suite.

Baggage:

The amount of personal baggage allowed on RSSC vessels is not limited, but airlines do have limitations. The customary allowance per person is two checked pieces that must not exceed 107 inches (273 cm) when length, height and width measurements are combined. No single piece may exceed the three-dimensional sum of 62 inches (158 cm) and a weight of 70 lbs. (31.75 kg).

Arriving & Departing:

We are aware that your travel experience doesn't start the moment you step on the ship but instead the moment you arrive at the airport or check into the hotel. You want every moment of your vacation to go smoothly, and so do we.

Air Transportation:

Air transportation is based on economy/coach or similar class of service on scheduled or charter services of IATA, U.S. or international air carriers. Designated air departure or return cities are at the discretion of Radisson Seven Seas Cruises and are subject to change without notice. RSSC reserves the right to choose the air carrier, routing and scheduling to and from each city and the right to substitute charter flights for scheduled air and vice versa. Service is subject to availability.

Airline tickets issued by RSSC are restricted by contract and may not be reissued or exchanged for another air carrier or routing. In addition the airline tickets are non transferable to another guest. Cancellation or rebooking charges may be assessed by the airline for any changes which are the sole responsibility of the guest.

Advance seat selection is subject to the policy of the participating air carrier and may not be available. The service and responsibility of the air carrier used in conjunction with any RSSC cruise program is subject to and limited by the "Contact of Carriage" as specified by the air carrier for each ticket issued.

Guests using an Air/Sea Program may upgrade to Business or First Class air service subject to space availability by the airline used in conjunction with the itinerary, and upon payment of the applicable airfare. RSSC does not redeem airline accrued frequent flyer mileage for Air/Sea upgrades. The possibility of such redemption is at the sole discretion of the airlines and must be handled directly with the participating carrier.

Guests who book their own airline tickets should allow sufficient time to make the ship.  It is strongly suggested that guests arrive one day early for most sailings.

Embarkation/Disembarkation:

Embarkation times will be included in your final cruise documents. Please arrive for boarding during these times, but no later than one hour prior to the time of sailing. Regretfully, early embarkation is not possible. However, on occasion, the ship may board guests as soon as the ship is ready. For disembarkation, guests should plan on vacating their suites shortly after the scheduled arrival time into port. Cruise-only guests should not schedule flights prior to four hours after disembarkation (five hours for San Jose).

Customs Inspections:

Upon returning to the United States, all baggage is subject to inspection by U.S. Customs Service. Guests originating or terminating their cruise in a foreign port may also be subject to inspection by local customs officials. Residents of the United States are allowed a duty-free exemption of $800 per person and those over the age of 21 may include one liter of liquor and one carton of cigarettes in their exempted purchases.

Hotels and Land Programs:

Radisson Seven Seas Cruises offers its guests the option to purchase hotel stays or land programs. You may extend your stay in your port of embarkation or disembarkation in one of the hotels listed, or opt for a special exclusive package in some of the most prestigious hotels in the world. The prices include room, tax, service charges, full breakfast, porterage and transfers as applicable. Please note that rates do not include early check-in or late check-out. Official standard check-in time is usually 3:00 pm and check-out time 11:00 am. One night or additional night accommodations may be purchased to ensure early check-in for guests arriving on early flights, or for guests with late flight departures. Radisson Seven Seas reserves the right to substitute hotels.

Some optional land programs are subject to cancellation if a minimum number of participants is not achieved. Cancellation penalties apply on land/hotel programs cancelled within 30 days of departure (60 days in 2004). Guests participating in the RSSC Air/Sea Program and not deviating will receive airport transfers to/from the pier or hotel. For guests with independent flight arrangements, a private car transfer from the airport to the pier can be purchased in advance and flight information must be advised at least thirty days prior to departure. We regret that motor coach transfers cannot be booked pre-cruise for guests with independent flight arrangements.

All post-cruise transfers can only be booked on board at the tour office.

FAQ:

Are you planning a voyage with Radisson Seven Seas Cruises? If so, you might have questions that other guests have already asked. Or perhaps, you're just curious about their fleet? 

General Reservations Questions:

Q: What is the dress code on board the ships?

A: Shipboard attire ranges from Country Club casual to informal to formal. Country Club casual (resort-style attire) is appropriate for daytime on board or ashore. Shorts are not appropriate after 6 p.m. in any of the public rooms or lounges. Guests are asked not to wear bathing suits in the restaurants and lounges at any time. Evening attire can be Country Club casual, informal (sport coat and tie recommended), or formal (black tie optional). Evening dress codes begins at 6 p.m.

Q: How can I find the dress code for each sailing?

A: Depending on your itinerary the dress code varies by ship and location. In your documents it states how many formal nights there are, and once on board, the suggested evening dress code is listed on the front page of your ship's daily newsletter.

Q: How many formal nights are on a sailing?

A: Typically a 7-night cruise has 1 formal night. Longer voyages may have 2 or more formal nights. Dress code for Alaska, Bermuda and Tahiti sailings is Country Club casual ( formal attire is not required) and Mediterranean and others have one formal night on 7 night cruises.

Q: I am in cabin 816 on the Mariner. Why do my bag tags say deck 8F?

A: The F means Forward deck which helps in the loading of bags on the pier.

Q: Can I book my cruise online?

A: Not at this time.

Q: Does RSSC provide wheelchairs to passengers?

A: No, they would have to provide their own, except in an emergency.

Q: What is the RSSC smoking policy?

A: Certain public venues have been designated as non-smoking areas. Generally, the portside (left side) of the ship is non-smoking and the starboard side (right side) allows for smoking. There are no restrictions concerning smoking in suites/staterooms.

Q: What amenities are included on RSSC ships?

A: Wine with dinner, shipboard gratuities and in suite bar set up at the beginning of each voyage.

Q: What is your policy about additional gratuities?

A: Gratuities are included in the cruise fare for all RSSC vessels. If guests feel strongly about expressing their gratitude to the crew, they should be encouraged to make a donation to the Crew Welfare Fund at the Purser Office. This money is utilized for crew parties and events.

Q: What is "open seating?"

A: You can dine whenever, wherever and with whomever you choose during regular dining hours. In some of the alternative restaurants, reservations are recommended.

Q: Where can I find the day-to-day itineraries?

A: Under the cruise calendar of each ship.

Q: After I make a reservation, when do you need a deposit?

A: A 10% deposit is due within 72 hours, final payment is due 90 days prior to sailing. However, there are exceptions; for example, the World Cruise require a 20% deposit.

Q: How long does it take to get brochures?

A: Brochures should be received 10-14 business days after the request.

Q: Are children allowed? And what about children's fares?

A: Children under the age of 18 must be accompanied by a parent or other responsible adult over the age of 21. RSSC may restrict the number of children on board. RSSC is unable to accept infants less than 6 months of age.

Q. Are there special children's fares?

A: For special pricing, contact us as the information varies for each ship and sailing date.

Q. Are there special activities for children?

A. Our Club Mariner program is designed for different age groups from toddlers to teens, and is supervised by specially trained counselors. Club Mariner is available on select sailings only. Please ask us for details.

Air/Sea Questions

Q: Can economy air be upgraded using frequent flyer mileage?

A: RSSC uses contracted fares, which do not allow mileage upgrades. Passengers or travel agents are welcome to check with the airline directly for exceptions to this rule.

Q: May I choose specific airlines, flights and times?

A: Yes, as long as we have a contract with the requested carrier or it is one we are using as a preferred carrier. There is a concierge fee of $100 per person to request specific flights.

Q: When will I receive my air schedule?

A: Air schedules are sent out 90 days prior to departure. Should you require immediate confirmation, you may book your flights through Radisson Seven Seas Concierge at any time. For a small fee, your flights will be confirmed upon your request.

Q: Can I be confirmed on the same flights as my friends and family, and will there be a fee charged to do so?

A: At the time of booking, please ask Reservations to cross-reference your booking with your friends and family. RSSC will do everything possible to confirm your flights together. There is no additional fee to cross-reference your bookings. Operations Questions

Q: When are documents sent out?

A: Approximately 15 to 30 days prior to the sailing.

Q: May I pre-purchase transfers for my disembarkation?

A: Return transfers must be arranged on board and will be billed to your shipboard account.

Q: Can I pre-book shore excursions online?

A: Shore Excursions are now able to be requested online.

The professionals of Luxury Cruising are ready to assist you with your next Luxury Cruise experience. Try us and SEA!

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